Privacy Policy
This policy is provided as an operational draft and should be reviewed by a qualified legal professional before final production use.
Information you submit
When you send a transportation request, contact the team, or use this website, you may provide your name, phone number, WhatsApp number, email address, and the details of the journey you are arranging.
Account information
If you create an account, we store the contact details and preferences saved to your profile so future requests can be prepared more quickly. You control the details saved to your profile.
Booker and passenger information
When you arrange transportation for another person, you may provide that passenger's name and contact details. Please provide such details only when you are permitted to share them.
Journey and flight information
Pickup and destination locations, dates and times, stops, passenger and luggage counts, airline, flight number, terminal, vehicle category, and any special instructions are used to review and organize your request.
Contact-form information
Messages submitted through the contact page, WhatsApp, or the hotline are used to respond to your inquiry and to arrange the transportation you request.
Self-drive eligibility information
Self-drive inquiries may include driver age, licensing country, license type, and driving experience. This information is used only to assess eligibility for a self-drive rental inquiry.
Technical and security information
Standard technical information such as device, browser, and connection data may be processed to keep the website available, secure, and functioning correctly.
Why information is processed
- Reviewing, organizing, and managing transportation requests
- Communicating with you about your request, quotation, and journey
- Improving the quality and reliability of the service
- Preventing fraud, misuse, and abuse of the website
Sharing information
Journey information is shared with an assigned driver only when operationally necessary to carry out the transportation. Service providers who support the website and its systems may process information on our behalf. Information may also be disclosed where required by applicable law or a lawful request.
El Araky Limousine Services does not sell customer information.
Data retention
Information is retained only for as long as reasonably required for operational, contractual, accounting, security, and legal purposes.
Data security
Access to customer information is restricted to the people and systems that need it to arrange and manage transportation. Booking records are not publicly accessible, and confirmation details can only be retrieved with information that matches the request.
Your rights
You may ask what information is held about you, ask for corrections, ask for deletion of your account, or withdraw a request. Contact the team using the details below and we will respond within a reasonable period.
Account deletion requests
Account deletion can be requested at any time. Some records may be retained where retention is required for legal, accounting, or security purposes.
Updates to this policy
This policy may be updated as the service develops. The current version is always published on this page.
Contact
WhatsApp 0111 577 7157 · 24/7 hotline 0122 251 3650. You can also use the contact page.