Question 1

Is submitting a request the same as receiving a confirmed booking?

Accepted Answer

No. After you submit your journey details, the El Araky team reviews the route, passenger requirements, vehicle suitability, availability, and pricing. Your request becomes confirmed only after the team contacts you and confirms the arrangement.

Question 2

How will I receive my confirmation number?

Accepted Answer

Your confirmation number appears immediately after a successful online request. Keep it available when contacting the team about your journey.

Question 3

Can I submit a request without creating an account?

Accepted Answer

Yes. Guest requests are accepted. You must provide a valid phone number, WhatsApp number, or email so the request can be verified and the team can contact you.

Question 4

Why does the website show Price on Request?

Accepted Answer

Final pricing depends on the journey type, route, dates, passenger count, luggage, vehicle category, duration, availability, and special requirements. The team reviews these details before confirming the price.

Question 5

Does submitting a request require payment?

Accepted Answer

No payment is collected through the current online request form. The team will explain the price, deposit requirements, balance, and approved payment method when reviewing your request.

Question 6

What flight information should I provide?

Accepted Answer

Provide the airport, terminal when known, airline, flight number, flight date, and scheduled time. These details help the team organize the pickup or drop-off request.

Question 7

Does the website automatically monitor flight delays?

Accepted Answer

No. Automatic live flight monitoring is not currently enabled. Contact the team if your flight details or schedule change.

Question 8

Where will I meet the driver?

Accepted Answer

Meeting details are confirmed after the booking request is reviewed and the driver and vehicle are assigned.

Question 9

Can I choose an exact vehicle model?

Accepted Answer

The website currently allows you to request a vehicle category. Example vehicles may be displayed, but the exact make and model are confirmed according to availability and journey requirements.

Question 10

How do I choose the correct vehicle category?

Accepted Answer

Enter the number of passengers and luggage items. The booking flow recommends categories based on capacity. You may also select Not Sure — Help Me Choose.

Question 11

Is a self-drive request automatically approved?

Accepted Answer

No. Self-drive availability is subject to the selected category, dates, age and license requirements, documentation, deposit requirements, availability, and company approval.

Question 12

Do I upload documents through the booking form?

Accepted Answer

Not currently. The request form collects only initial eligibility information. The team will explain any required documents during the review process.

Question 13

Can I request transportation for a company, school, event, tour, or large group?

Accepted Answer

Yes. Select Group or Bus Transportation and provide the passenger count, luggage, event or organization details, route, dates, stops, and special requirements.

Question 14

Which number should I use for WhatsApp?

Accepted Answer

Use WhatsApp at 0111 577 7157 for written booking inquiries and journey details.

Question 15

Which number should I call?

Accepted Answer

Call the 24/7 hotline at 0122 251 3650 when you prefer to speak directly with the team.

Frequently Asked Questions

Booking requests

Pricing

Airport transfers

Vehicles

Self-drive rental

Group transportation

Contact

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